![]() ![]() and not only that but they accidentally charged me for another two tickets and then said they would refund the the extra $30 they charged me so I went home but they still have not refunded it instead now im $30 poorer instead of the extra $10 they charged me. ![]() Then I went in store and argued with them and only then did they give me a refund. They charged me for two tickets instead of one and I realized this a week later and they refused to refund my ticket until I called them for 20 minutes and still they said they would only give me a free movie ticket only if I came in within the next week. Emagine Novi is way better quality for lower price! Overall, I would only go if timing and distance were critical. Great that matinee Tix are available until 6. Also seems a bit dumpy as it doesnt seem clean. ![]() The sound is terribly balanced and are way too loud. Seems low quality that pre-meeting announcements are made by a live person instead of a video for a chain theatre. No extra large screen as the screens seem small. Rates and online fees are higher than emagine. Nice they upgraded the seats to motorized recliners. CANCELLED?!?! then he says "yeah the manager told me right after you guys came in the first time." Will not be going back! We went back in for the concierge to tell us that our movie was cancelled. We waited an hour in the hallway just outside the theater. We bought tickets, tried to sit down early but the concierge told us that the previous movie wasnt out yet. We were about an hour early for the next show we wanted to see. We ate dinner and had drinks in the mall. My husband and I decided that we would go and save $1 on each ticket, the seats didnt matter that much. But they did give my wife and I free movie passes for waiting so long. The only problem I have with Phoenix is from time to time a movie does not start on time, and they have you wait in a line for up to 30 minutes that stretches out of their doors into the concourse. The tickets are priced lower than AMC and the guys keep the place clean. ![]() Seating is more spacious and very comfortable.no more squeezing through tight aisles. However, Phoenix Theatres purchased it back in December 2009 and the latest upgrades including the leather reclining seats were done in December 2014. I have been attending this Movie House for over 12 years ever since moving to Livonia. I will be driving an hour from Toledo just to treat myself once in a while. If the theater was crowded Im sure that the volume would have been needed. The audio was up so loud that I almost needed to cover my ears which was almost too loud. It was much larger than every other or theater in the Toledo and surrounding area. The carpet surrounds the seating and it was clean! How can they keep it like this? The screen had nothing wrong with it, no holes, no repairs no spots. Just look at the pictures of the seats, they are electric reclining seats that are wide enough even MaMa (from all the jokes) would fit in them! The staff was quite friendly and understanding when I came up a buck short for candy. That is equal to theaters in the Toledo area. Simply stated, the best movie theater experience in my 41 years on this planet. ![]()
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